ElegaCharm Return Policy
At ElegaCharm, we are dedicated to providing you with high-quality home decor and lifestyle products. However, we understand that there may be instances where returns are necessary. Our return policy is designed to ensure that the process is smooth and fair for all parties involved.
Conditions for Returns:
- Damaged or Non-Functional Items: We accept returns if the items you received are damaged or not working.
- Proof of Unpacking: To process a return, a video of the unpacking process is mandatory. The video should clearly show:
- The sealed package upon arrival.
- Unpacking the item without any cuts or edits.
- The damaged or non-functional aspect of the product.
How to Return an Item:
- Contact Us: Reach out to our customer service team within 7 days of receiving your order. Provide your order number and a brief description of the issue.
- Submit Video Proof: Attach the video of the unpacking process as described above. This is a compulsory step, and without this video, returns will not be accepted.
- Approval: Once we receive your return request and video proof, our team will review it and get back to you within 3 business days.
- Return Instructions: If your return is approved, we will provide you with instructions on how to send the item back to us.
- Refund/Replacement: Upon receiving and inspecting the returned item, we will process your refund or replacement as per your preference.
Exceptions:
- Returns are not accepted for items that are damaged due to misuse or mishandling by the customer.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Contact Information:
For any questions or assistance with returns, please contact our customer service team at support@elegacharm.com
Thank you for choosing ElegaCharm. We appreciate your understanding and cooperation.
